faq
Frequently Asked Questions
RM International Logistics Company covers topics such as service areas, packing options, insurance policies, pricing, and scheduling. Customers often ask what services are included, how estimates are calculated, and what items are restricted. RM International Logistics Company defines its services as professional packing, loading, transport, and delivery. Clear information is provided regarding liability coverage, cancellation policies, and tips for a smooth relocation experience.
Can you assist with international relocation?
We offer comprehensive international relocation services, including packing, customs clearance, shipping documentation, and door-to-door delivery. Our global network ensures your belongings arrive safely and on time at your destination country.
Are there any restrictions on the type of goods moved?
Yes, we cannot transport hazardous materials, perishable goods, explosive items, or anything prohibited by law. We provide a list of restricted items during the booking process and can advise on alternative arrangements for specific goods.
Are there any hidden charges?
No, we believe in transparency. All charges are clearly listed in your quote. If additional services are required during the move, our team will communicate and seek your approval before proceeding. There are no surprise fees at the end of your move.
Do you provide an in-home survey before giving a quote?
Yes, we offer a complimentary in-home or virtual survey to discuss your requirements. This allows us to provide an accurate, customized estimate and recommend the most suitable moving plan for you.
How do I prepare for moving day?
Start by decluttering and organizing belongings. Label boxes, separate valuables and essentials, and make arrangements for pets or children. Our team will provide a moving checklist and guidance to ensure a smooth, stress-free moving day.
How do you address customer complaints?
We take all feedback seriously. Complaints are handled promptly by our customer care team, who investigate and resolve issues efficiently.
Do you subcontract any part of the move?
We manage most moving services in-house to maintain quality and accountability. In some cases, especially for specialized transport or international moves, we may work with trusted partners. We always monitor their performance to ensure high standards.
Do you charge extra for stairs or no lift access?
Additional charges may apply for difficult access involving multiple flights of stairs or no elevator access. These are discussed transparently during the quote process, so you know all costs upfront and can plan accordingly.