POLICIES
Company Policies
RM International Logistics Company is committed to providing reliable, professional, and customer-focused moving services. Our core values emphasize integrity, transparency, and respect for every client’s property and unique needs. We strive for excellence in communication and punctuality, ensuring that every move is handled efficiently from start to finish. All employees are required to adhere to safety protocols, comply with relevant industry regulations, and conduct themselves with courtesy at all times.
Methods of collection:
Our company collects customer information through secure and transparent means, primarily during booking and service inquiries. Data collected includes names, addresses, contact details, and information pertinent to your move, such as inventory lists and special service requirements. We utilize secure online forms, telephone consultations, and in-person assessments to gather necessary details. We ensure that the data collection process complies with legal standards, is never invasive, and is always performed with our clients’ informed consent and understanding.
Working Policy:
RM International Logistics Company maintains strict standards for its workforce to ensure smooth and efficient relocations. All team members undergo thorough background checks, receive comprehensive training, and adhere to a strict code of conduct. Our staff is expected to handle client belongings with utmost care, maintain professional appearance and behaviour, and communicate clearly throughout the moving process. Should unforeseen circumstances arise, our team is empowered to make prompt decisions, always prioritizing the security of your possessions and satisfaction with our service.
Privacy Policy:
Protecting your privacy is a top priority at RM International Logistics Company. We do not share or sell your personal information to third parties unless required by law or essential to complete your service. We employ industry-standard security steps to safeguard your information from unauthorized access, loss, or misuse. Clients can request to review, update, or delete their personal data at any time, reflecting our commitment to privacy and transparency.
Terms & Conditions:
RM International Logistics Company clients agree to the terms and conditions outlined in our service agreement. This includes clarity on the scope of work, liability for damages, cancellation policies, and dispute resolution procedures. We guarantee the safe transportation of goods within agreed parameters. At the same time, clients are responsible for providing accurate information and access as required. Our terms specify the circumstances under which additional charges may apply, and outline client rights in the event of delays or unforeseen events. Full details are provided before service commencement, ensuring a mutual understanding and compliance with legal requirements throughout our working relationship.
Payment Policy:
Our payment policy is designed for transparency and convenience. A deposit may be required to secure your booking, 40 to 50 percent to pay, with the balance due upon completion of the move. We accept various payment methods, including credit/debit cards, electronic transfers, and certified checks. Any additional changes to the original agreement will be communicated and invoiced accordingly. Our goal is to make the payment process straightforward, secure, and fair for every customer we serve.